What will I need to play
my fireplace video?
You simply need a media player or streamer. This can be
apple quicktime, windows media player or a dedicated media streamer that plays movie files from a hard drive. All our files are in the correct format for IPOD'S,
IPHONES, IPAD's, MAC computers, PC's running windows and all mainstream media streamers. You just
need to make sure you download the right version for your device.
What type of file
should I download?
This will depend upon 2 things:
What device (media player) you are using to play
what size screen you are viewing it
All of our apple files are in the .mov format and
are viewable on all apple devices from IPOD's to MAC's. All our windows files are in .wmv format
which will work with any PC using windows media player
Please note that if you using a media streamer, this will
almost certainly be able to read both so it doesn't really matter which file you download for this
purpose. Our HD files are perfect if you plan on viewing your
fireplace video on a large plasma, LED or LCD TV. You just need
to make sure you download the MAC or Windows version depending on whether you use windows media player or
quicktime. If you are using a media streamer it will most likely read both..
Will my fireplace
Our fireplace video is a 30 minute video that will end
after that time however, if you are using a media player like windows or quicktime then you can set the video
to loop (repeat) in the player. This way you can enjoy endless hours of the fireplace.
Will my fireplace
video have the intro and branding?
The Intro's and branding are only on our promotional
videos. The 30 minute video you download will be branding free with no intro so you can enjoy the realism of
the fire with out ads or distractions.
I am still unsure
how I will get the video on my TV. Can you help?
Below is a guide for viewing your video on your HDTV using different devices.
1. Media Streamer Device
More people are using dedicated media streamers to play
their video's around the home. Some are wireless that can access video files over a wireless network and play
them on any TV that has a media streamer connected to it. If you are using this kind of system I'm sure you
are familiar with how to do this. You simply place the fireplace video file in the same location where you
store your media files and then scan your drive with your media streamer to locate and play the
If your media streamer is not wireless and has its own
hard drive to play video files then again, you simply need to transfer the video file on to your streamers
hard drive. You could do this by plugging your streamer into the computer you downloaded your file to, or use
a usb drive to take the file from your computer to your streamer. You will then have the file on your media
streamer to play on your HDTV.
2. Windows media
It is possible to use windows media player to play the
file on your HDTV but you must have the pc/ laptop connected to your television via a HDMI cable. You will
then be able to play your video file from your computer using windows media player to control the video on
You can play your video with quicktime (apple media
player) the same way as in windows but again, you must have your mac connected to your TV with a HDMI
What should I use
to download my fireplace?
If you have a stable and fast internet connection then
you should have no problems downloading the fireplaces with the download manager of your choice ie. internet
explorer or any other browser. If your connection is not so fast or stable we recommend using flashget as
this will resume your download should your internet connection stop or be intermittent. You can download
flashget for free from http://www.flashget.com/index_en.html
This will ensure that you recieve your fireplace
even if your connection drops during download.