What will I need to play my fireplace video?

You simply need a media player or streamer. This can be apple quicktime, windows media player or a dedicated media streamer that plays movie files from a hard drive. All our files are in the correct format for IPOD'S, IPHONES, IPAD's, MAC computers, PC's running windows and all mainstream media streamers. You just need to make sure you download the right version for your device.

What type of file should I download?

This will depend upon 2 things:

What device (media player) you are using to play the video?

what size screen you are viewing it on?

All of our apple files are in the .mov format and are viewable on all apple devices from IPOD's to MAC's.  All our windows files are in .wmv format which will work with any PC using windows media player

Please note that if you using a media streamer, this will almost certainly be able to read both so it doesn't really matter which file you download for this purpose. Our HD files are perfect if you plan on viewing your fireplace video on a large plasma, LED or LCD TV. You just need to make sure you download the MAC or Windows version depending on whether you use windows media player or quicktime. If you are using a media streamer it will most likely read both..

Will my fireplace loop continuously?

Our fireplace video is a 30 minute video that will end after that time however, if you are using a media player like windows or quicktime then you can set the video to loop (repeat) in the player. This way you can enjoy endless hours of the fireplace.

Will my fireplace video have the intro and branding?

The Intro's and branding are only on our promotional videos. The 30 minute video you download will be branding free with no intro so you can enjoy the realism of the fire with out ads or distractions.

I am still unsure how I will get the video on my TV. Can you help?

Below is a guide for viewing your video on your HDTV using different devices.

1. Media Streamer Device

More people are using dedicated media streamers to play their video's around the home. Some are wireless that can access video files over a wireless network and play them on any TV that has a media streamer connected to it. If you are using this kind of system I'm sure you are familiar with how to do this. You simply place the fireplace video file in the same location where you store your media files and then scan your drive with your media streamer to locate and play the video.

If your media streamer is not wireless and has its own hard drive to play video files then again, you simply need to transfer the video file on to your streamers hard drive. You could do this by plugging your streamer into the computer you downloaded your file to, or use a usb drive to take the file from your computer to your streamer. You will then have the file on your media streamer to play on your HDTV.

2. Windows media

It is possible to use windows media player to play the file on your HDTV but you must have the pc/ laptop connected to your television via a HDMI cable. You will then be able to play your video file from your computer using windows media player to control the video on your HDTV.

3. Quicktime

You can play your video with quicktime (apple media player) the same way as in windows but again, you must have your mac connected to your TV with a HDMI connection.

What should I use to download my fireplace?

If you have a stable and fast internet connection then you should have no problems downloading the fireplaces with the download manager of your choice ie. internet explorer or any other browser. If your connection is not so fast or stable we recommend using flashget as this will resume your download should your internet connection stop or be intermittent. You can download flashget for free from http://www.flashget.com/index_en.html

This will ensure that you recieve your fireplace even if your connection drops during download.